West Sussex County Council – Test & Trace

Following successful implementation of a Social Media and Digital Marketing Campaign for Surrey County Council, Air Social produced a similar campaign to help West Sussex County Council implement its Test and Trace strategy to trace, track and notify people of any localised outbreaks and lockdown measures.

In the event of an outbreak within the county or Government-imposed tiered lockdown, the council needed to be able to distribute urgent updates, within minutes, to those living or working within a set catchment area and signpost them to the correct sources of relevant Government information and guidance on what to do next



The Campaign – #KeepWestSussexSafe

West Sussex’s circa 780,000 Facebook and Instagram users were the primary target audience for the #KeepWestSusexSafe campaign, which would provide real-time updates on Test and Trace across the county.

Social Media

Air Social’s creative team designed a portfolio of social media content to be delivered daily

to West Sussex residents, reminding them to adjust their actions to help prevent a local outbreak. We also selected specific target audiences for certain messages – based on postcodes, age and multiple other criteria – through paid adverts. For example, a post relating to children returning to school targeted at parents.

Digital Marketing

With various tourist hot spots, for example West Wittering Beach, it was also important to be able to identify and reach those visiting from outside the county. Air Social used advanced methods of geo-targeting to deliver urgent messaging directly to tourists who had visited the area.